FAQ

Circus JOJO

 

Mission and Vision

 

Circus JOJO is a company that places the smiles of our customers and those of their customers at the centre. Our company attaches great importance to good service and long-term customer relationships. In addition, we are specialists in our field. Circus JOJO was founded in 1993. We continue to draw on these years of experience and knowledge of materials day after day, in order to offer our customers the right, high-quality products. Our products, circus materials, immediately bring to mind ‘fun’, ‘experience’, and ‘fantasy’; we also extend these core values to our business by surprising you with our elaborate selection of products time and time again.

Vision

 

Everyone has the right to have fun, in both their work life and private life. During childhood or adulthood. Attractive, beautiful, but most of all reliable and high-quality circus materials are often hard to find. At Circus JOJO, we attach great importance to quality. The high quality standard is one of our core values. Our goal is to give everyone, young or old, the opportunity to play and to work with high-quality products. This is what was the incentive for us to start our webshop.

You can use the “visit the store” button to find all information.

JOHAN SIMONS

Hello, I’m Johan Simons, business manager at Circus JOJO. In addition to the general management of Circus JOJO, I’m responsible for sales in our stores. I received my circus teacher training at the Brussels Circus School. I’ve been actively involved in Circus JOJO since 1993, and we continue to grow in our market. My hobbies are inline skating, juggling, skiing, photography, and hiking in the mountains. You can email me at johan@circusjojo.be.

WIM LEURS

 

I’m responsible for animation planning and general administration, so it’s quite likely you’ll be speaking to me on the phone. I also take care of sales in our stores and of a good organisation in our warehouse. I’ve worked at Circus JOJO since January 2008 and have gained quite a lot of experience when it comes to circus materials. My hobbies mainly include cooking and singing. You can reach me via email at: info@circusjojo.be.

Max is the Circus JOJO mascot. He’s a monkey who has mastered all kinds of circus techniques. You’ll meet him regularly.

Customer service

Information about canceling an order can be found in our general terms and conditions under Article 9: Right of withdrawal.

If you are logged in, you’ll see a figure in the top right corner with your name underneath. If you click on this, you’ll see: “Details”. Here, you can enter your new address and save it. If you only want to change your shipping details, untick the box next to “Same as billing address”. A form will then pop up containing the same information as your billing address. You’ll can then adjust these and save them without ticking the box again.

If you’ve forgotten your password, that’s no problem at all! When you go to the login window, you’ll see “forgot password” below the login button. Click it and follow the steps. As soon as you have done this, you will receive a message saying your password has been reset and sent to the email address you provided. Then, follow these steps.

  • Press “log in” again.
  • Now enter your information and the password you received.
  • Once you are logged in, you’ll be taken to your account page. Now click “Change password”. Enter the password you received via email again.
  • Now choose a new password that’s easy to remember, but also safe.
  • Confirm the password and press “change password”.
  • You have now set a new password and can continue shopping.

Articles in stock are delivered within 1-3 days. In general, a maximum delivery period of 30 days applies unless otherwise indicated.

You can always contact us by email (info@circusjojo.be) or telephone (+32 11 64 80 08).

Diabolo

We recommend the length equal to the distance from the ground up to chest or shoulder height.

  • The length also depends on personal preference.
  • In addition, the number of diabolos you intend to use at the same time plays a role: you would choose a longer string to use with multiple diabolos.

When your diabolo string breaks at the stick, this is probably because the top of the stick isn’t quite smooth. You can adjust this by using a soft piece of sandpaper to gently sand the top until it is smooth. By sometimes tying an extra knot at the ends of your string you can prevent friction from breaking your string. It may make your string a bit shorter, but you won’t notice much of a difference and, more importantly, your string will last much longer…

A diabolo with a ball-bearing bobbin will keep spinning for longer than a diabolo with a fixed bobbin. This allows you to perform certain tricks that will be harder or even impossible with a fixed-bobbin diabolo. The downside is that certain tricks are no longer possible with a ball-bearing bobbin. A diabolo with a ball-bearing bobbin is not recommended for novices.

We recommend a medium diabolo, which is also not too light.

A very good diabolo is the Diabolo Spinner, designed and manufactured by Circus JOJO.

The Diabolo Spinner is a diabolo invented and designed by Circus JOJO.

It was designed in such a way that its weight makes it ideal for easy handling.

It weighs 230 grams. This is an ideal weight for novices and advanced users.

This diabolo is perfectly balanced, retains its shape, and does not wear.

The advantage here is that this diabolo can even be used on playgrounds.

This is a regional product: This diabolo is manufactured and assembled entirely in Belgium.

Circus JOJO has diabolo string from the Henrys brand. It has a thickness of 1.3 mm. This thickness is ideal to learn how to play with two diabolos. It’s also the right diameter for a diabolo with a wider bobbin. It’s available in the following colours: white, fluorescent green, fluorescent yellow, and fluorescent orange.

A narrow bobbin offers more control and is easier for novices. A wide bobbin offers slightly less control, but is nicer for certain tricks.

A good diabolo, even with a narrow bobbin, won’t give you any problems when wrapping the string around the bobbin twice, allowing you to reach higher speeds.

There are various types of diabolo sticks in existence.

For example: wooden, aluminium, carbon, or fibre sticks.

  • The wooden sticks are cheapest and are mainly intended for people who have just begun playing diabolo. These sticks are 37 cm in length.
  • The aluminium sticks are rather more sturdy, with hand grips for a better feel. It’s easier to grind your diabolo on the aluminium stick. We work with original brands such as Henrys, Mr. Babache, and Play.
  • The carbon sticks are the lightweight ones, ideal for when you want to do tricks that involve letting go of your sticks, as well as when you want to play with multiple diabolos at once. Lightweight sticks are also an advantage when you want to keep on playing for long periods of time. We recommend the short, 35 cm hand sticks.
  • The fibre sticks are lightweight and flexible, which makes it easy to throw your diabolo high into the air. In other words, they bend a little. We generally recommend the short, 35 cm hand sticks.

Products

No, the products aren’t always in stock. But you can ask to be notified when the product is in stock again. Every product is accompanied by an indication of whether or not it is in stock.

Yo-yos

It’s important to replace your strings in time. After a while (depending on how much you play), there will be ‘string tension’ on your yoyo string. This means it will be more difficult to control your tricks and playing will also become more difficult. You can play with the same string for a long time. But the more you play, the faster it’ll wear out. Professional players sometimes even replace their string every couple of hours. The strings will very rarely break, since they are made of polyester or 50% polyester and 50% cotton.

Never tighten a yoyo too much. If you tighten a yoyo too much, you could damage certain parts. You reach the right rigidity when you tighten it until you feel a resistance. It’s also best not to let your yoyo bump against any hard surfaces. If this happens, there is a good chance your yoyo will lose its balance or be heavily damaged.

The ideal length for your yoyo string is when the yoyo just touches the ground when you hold your finger at the height of your navel when the string is on your finger. If the string is too long, you can cut it to the right length.

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